Effective Date: April 27, 2026
At Blue Circle Supply, customer satisfaction is important to us. This Refund Policy outlines the conditions under which returns and refunds are accepted.
Eligibility for Returns
You may request a return if:
- The item is unused and in original packaging
- The return request is made within the specified return period
- The product is not listed as non-returnable
Certain items, such as hygiene-sensitive or personal-use products, may not be eligible for return due to safety reasons.
Return Process
To initiate a return:
- Contact us at support@bluecirclesupply.com
- Provide your order details and reason for return
- Follow the instructions provided by our support team
Unauthorized returns may not be accepted.
Refunds
Once your return is received and inspected:
- Approved refunds will be processed to the original payment method
- Processing times may vary depending on your payment provider
Non-Refundable Items
The following items may not be eligible for refunds:
- Opened or used medical supplies
- Items damaged due to misuse
- Products marked as final sale
Damaged or Defective Items
If you receive a damaged or defective product, contact us within a reasonable timeframe. We may offer:
- Replacement
- Refund
- Store credit
Supporting evidence such as photos may be required.
Shipping Costs
- Original shipping fees may be non-refundable
- Return shipping costs are typically the responsibility of the customer unless the return is due to our error
Order Cancellations
Orders may be canceled before they are processed or shipped. Once shipped, the order must go through the return process.
Policy Updates
We reserve the right to update this Refund Policy at any time. Changes will be posted on this page.
Contact Us
For assistance with returns or refunds:
Email: support@bluecirclesupply.com